Refund Policy | DIY Clothing Store​

Operated by: Delus Trading Limited Company​

Website: www.yjdelus.com | Email: deliangzhong@yjdelus.com | Phone: +1(213)8653940​

Address: 701 TILLERY ST UNIT 12 2180 AUSTIN TX 78702​

Last Updated: December 29, 2025​

Eligibility for Refunds​

✅ Unshipped Orders: Full refund available if canceled within 24 hours of placement (before 1-3 business days processing starts)​

✅ Shipped Orders: Refunds accepted within 14 days of delivery (aligns with 3-14 days delivery timeframe)​

❌ Non-Refundable Items:​

  • Custom clothing (non-quality issues)​

  • Worn/washed items or those with removed tags​

  • Items damaged by the buyer​

  • Orders beyond the 14-day return window​

Refund Conditions & Process​

  1. Initiate Request: Contact us via email/phone with your order number & refund reason​

  1. Return Requirements:​

  • Items must be unused, in original packaging with tags intact​

  • Return shipping cost borne by the buyer (except for quality issues)​

  1. Inspection & Processing:​

  • We verify returned items within 3 business days of receipt​

  • Refunds issued to your original payment method within 5-7 business days (processing time varies by payment platform)​

  1. Quality Issues:​

  • Full refund + free return shipping for defective items (e.g., holes, wrong size/color)​

  • Provide photos/videos as proof when submitting the request​

Refund Exceptions​

⚠️ No refunds for:​

  • Minor color differences (due to lighting/monitor settings)​

  • Size discrepancies within 1-3cm (normal manual measurement error)​

  • Delivery delays caused by logistics/cusoms (not product-related)​

  • Orders canceled after 24 hours (once processing/shipping starts)​

Contact Us​

For refund inquiries or assistance, reach us & get a response within 24-48 hours:​

📧 Email: deliangzhong@yjdelus.com​

📞 Phone: +1(213)8653940​

🌐 Website: www.yjdelus.com