Store Policy - DIY Clothing Store

1. General Terms

This Store Policy applies to all customers placing orders via DIY Clothing Store’s official independent website (www.yjdelus.com), operated by Delus Trading Limited Company. All transactions are governed by this policy and relevant local laws and regulations. Placing an order constitutes your full understanding, acknowledgment and acceptance of all terms herein. For inquiries, please contact us via the contact details listed at the end of this policy.

2. Order Policy

  1. Order Confirmation: An order is officially confirmed once you select products, confirm specifications (size/color/style) and complete payment. An automated order confirmation email will be sent to your registered email address; please check it promptly.

  2. Order Modification & Cancellation: You may contact our customer service to modify shipping details, product specifications or cancel your order within 24 hours of order placement. Modifications or cancellations are not supported once the order enters the preparation process after 24 hours; we apologize for any inconvenience.

  3. Order Verification: We will verify all orders within 1-2 business days. In case of out-of-stock items or invalid shipping addresses, our customer service will contact you via email or phone to discuss solutions, including replacing with alternative styles of the same item or full refund.

  4. Purchase Limit: A limit of 3 units per item applies to each single order for hot-selling products. We reserve the right to split shipments or cancel excess quantities without prior notice.

3. Shipping Policy

  1. Processing Time: In-stock clothing items will be processed within 1-3 business days; custom-made clothing will be processed within 5-7 business days. Processing time is extended on holidays.

  2. Shipping Carriers: We cooperate with reputable international logistics carriers (e.g., USPS, DHL, FedEx) for cross-border shipping. The optimal carrier will be assigned based on your shipping address and order value; designated carriers are not supported.

  3. Delivery Timeframe: After shipment, delivery takes 3-7 business days for U.S. domestic orders and 7-20 business days for international orders. Delivery times are subject to customs clearance and local logistics factors beyond our control, and no delivery time guarantee is provided.

  4. Shipment Tracking: A tracking number will be sent to your registered email after shipment. You can track your order via the order details page on our website or the carrier’s official website.

  5. Shipping Address: Please provide an accurate and complete shipping address (including name, phone number, zip code and detailed address). We are not liable for lost or delayed shipments due to incorrect or incomplete addresses. A re-shipping fee will apply for address modifications after shipment.

4. Refund & Return Policy

4.1 Refund Eligibility

  1. Unshipped Orders: Full refund will be issued upon approval of order cancellation, with funds returned to your original payment method within 3-7 business days (subject to payment platform rules).

  2. Shipped Orders: Refunds (excluding shipping fees) are available for eligible returned items; return shipping costs are borne by the buyer.

  3. Non-Refundable Items: Custom-made clothing (non-quality issues), worn/washed items, items with removed tags, returns beyond the timeframe, and artificially damaged items are non-refundable.

4.2 Return & Exchange Eligibility

  1. Timeframe: Returns and exchanges are accepted within 14 days of delivery; late requests will not be processed.

  2. Requirements

    • Items must be in new, unworn, unwashed condition with original tags and packaging intact (no impact on secondary sales);

    • Order information and delivery receipt must be retained, with order number and reason for return/exchange noted when sending items back;

    • Only same-style and same-specification exchanges are supported. Full refund is available if the same item is out of stock.

  3. Quality Issues: Defects in workmanship (e.g., holes, loose threads, uneven dyeing), significant size discrepancy from labeling, wrong or missing items qualify as quality issues. We cover round-trip shipping fees and offer full refund or free exchange for such cases.

  4. Process: Contact customer service to state return/exchange reason → Receive approval and return address → Ship items back (retain tracking number) → We inspect items upon receipt → Process refund/exchange after confirmation.

5. Product & Size Policy

  1. Product Description: All product images are taken in kind. Minor color differences between images and actual items may occur due to lighting, monitor settings and shooting angles; actual items shall prevail and such differences do not qualify as quality issues.

  2. Size Guide: A detailed size chart is provided on each product page. Sizes are manually measured with a 1-3cm margin of error (normal range). Please check the size chart before ordering; contact customer service for assistance if unsure.

  3. Customization: Custom-made clothing is produced according to your requirements. Please confirm customization details (pattern, text, size) before ordering; no returns or exchanges are accepted for custom items (non-quality issues).

6. Payment Policy

  1. Payment Methods: We support mainstream cross-border payment methods including PayPal, Visa and MasterCard. All payments are processed via secure encrypted channels to protect your payment information.

  2. Payment Confirmation: A confirmation will appear immediately after successful payment. Do not re-pay if payment is deducted but order is not confirmed; contact customer service to check order status.

  3. Exchange Rate: All prices are quoted in USD. For payments in other currencies, exchange rates are determined by your payment platform in real time; we are not liable for exchange rate fluctuations.

  4. Taxes: U.S. domestic orders include relevant taxes. International orders may incur customs duties and clearance fees, which are the buyer’s responsibility and subject to local customs regulations; we do not handle tax payment on behalf of buyers.

7. Privacy Policy

  1. Information Collection: We only collect necessary information (name, contact details, shipping address) for order processing, shipping and after-sales communication. No irrelevant information is collected.

  2. Information Protection: We strictly protect your personal information and will not disclose or sell it to any third party, except as required by law.

  3. Cookie Policy: Our website uses Cookies to optimize your browsing experience. You may disable Cookies in your browser settings, but this may affect some website functions.

8. Disclaimer

  1. Force Majeure: We are not liable for delayed or undelivered orders due to force majeure (natural disasters, epidemics, customs clearance delays, logistics strikes, etc.) and will communicate with you promptly to assist with solutions.

  2. Logistics Risks: Once shipped, risks of loss or damage are borne by the logistics carrier. We will assist you in filing claims with the carrier but assume no direct liability.

  3. Buyer’s Responsibility: Losses caused by buyer’s reasons (incorrect information, order refusal, late pickup) are borne by the buyer.

9. Contact Us

For questions about this policy, orders or products, please contact us; we will reply within 24-48 hours:

  • Website: www.yjdelus.com

  • Email: deliangzhong@yjdelus.com

  • Phone: +1(213)8653940

  • Address: 701 TILLERY ST UNIT 12 2180 AUSTIN TX 78702

  • Operator: Delus Trading Limited Company

10. Policy Updates

We reserve the right to update this Store Policy from time to time based on business development and regulatory changes. Updated policies will be posted on our website homepage and take effect immediately upon publication, with no separate notice. Please check regularly for updates.

Last Updated: December 29, 2025